Terms of service

Last updated: October 16, 2026

1. Parties and scope

These terms govern the sales contract between you and ROADS CRAFT for every order you place on roadscraft.com.

Seller: ROADS CRAFT — operated by Remziye Öztürk
Address: Gökalp Mahallesi, 36. Sokak No:21, Kat:5, Daire:9, Zeytinburnu, Istanbul, Türkiye
Email: info@roadscraft.com · Phone: +90 553 889 01 09 · Tax number: 7140586900

You must be at least 18 years old to place an order. These terms do not in any way limit the mandatory rights you have as a consumer under the law of the country where you live.

2. Products

ROADS CRAFT jackets are made from genuine lambskin, hand-sewn and hand-painted in our Istanbul atelier. Our products are made in Türkiye. In these documents, the word "jacket" covers all of our products, including trench coats, blazers and vests.

1 Of 1 products: Every product marked "1 Of 1" is made in a single size and a single piece. Once sold, the same design is never made again or offered for sale in any size; it exists with only one person in the world.

Because each piece is made by hand, there are small differences in colour, leather texture and paint between pieces. These are part of the craft and are not defects. Colours may look slightly different depending on your screen settings.

3. Placing an order and forming the contract

When you add products to your cart and confirm your order at checkout, you make us an offer to buy. The contract is formed when we send you the email confirming that we have accepted your order (the order confirmation). Together with the order confirmation, we send you these terms, our Returns Policy, the withdrawal form and our Limited Warranty within the body of the email. We recommend that you keep these documents.

Before confirming your order, you can review and correct your cart, your details and the total amount at checkout. The contract language is English. For our customers in Türkiye, we also provide the pre-contract information and the contract in Turkish.

4. Prices and payment

Prices are in US dollars (USD). The total shown at checkout is the final amount charged for your order.

For deliveries outside Türkiye, the destination country may charge import VAT, customs duty and the carrier's customs clearance fee on delivery. These amounts are not included in our prices and are paid by the buyer. We cannot calculate them exactly in advance, because they depend on the country and the tariff on the day. Details are in our Shipping and Delivery Policy.

We accept the payment methods shown at checkout. Production starts once full payment has been received.

If we notice an obvious error in a product's price, we will write to you before shipping. You can confirm the order at the correct price or cancel it free of charge.

5. Production and delivery

Every jacket is made to order. Your order is shipped within 15 business days of receiving your payment (Monday–Friday, excluding public holidays in Türkiye). If we see that we cannot meet this time, we will write to you straight away; you can choose to wait, or to cancel the order and receive a full refund. Details are in our Shipping and Delivery Policy.

The risk of loss and damage stays with us until your order is delivered to you.

Force majeure: If we cannot make or ship your order on time for a reason beyond our control, such as a natural disaster, epidemic, war, strike, or a halt in customs or carrier systems, we will write to you straight away. In such a case we are not liable for the delay. Whether to wait, or to cancel the order and receive the full amount you paid, is your choice.

6. Personalised and Custom Made orders

Personalised and Custom Made orders are made only for you, to the specifications you set. Therefore:

  • after the 48-hour cancellation period they cannot be cancelled, and unless they are defective they cannot be returned or exchanged;
  • you are responsible for the accuracy of the names, dates, lettering, measurements and descriptions you provide;
  • once production has started, changes may not be possible or may require an additional charge.

We show this clearly on the product page and at checkout before you place your order.

7. Cancellation, withdrawal and returns

  • 48 hours: You can cancel any order free of charge within 48 hours of placing it.
  • Standard order (defined in the Returns, Withdrawal and Cancellation Policy): You can return it within 14 days of the day you receive it, without giving any reason.
  • Personalised and Custom Made order: No returns or exchanges unless the product is defective.

How to do this is explained in our Returns, Withdrawal and Cancellation Policy.

8. Defective products and warranty

We take back the jacket unconditionally for any problem caused by our atelier or by the leather. This applies to every order, including personalised and Custom Made orders. Your statutory warranty rights (at least 2 years from delivery, longer in some countries) remain unaffected. Details are in our Limited Warranty.

9. Intellectual property

The photographs, drawings, designs and texts on the site, as well as the ROADS CRAFT name and logo, belong to ROADS CRAFT. They may not be copied or used for commercial purposes without our written permission. This does not prevent you from wearing, giving away or reselling a jacket you bought from us.

10. Use of the site

You agree not to use the site for unlawful purposes, not to attempt unauthorised access and not to submit harmful content. We do not in any way restrict you from writing honest reviews and opinions about our products.

11. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. If you are a consumer, the mandatory consumer protection rules of the country or state where you live continue to apply to you. Your right to bring proceedings before the courts of your own country or state is preserved.

If there is a problem, we kindly ask you to write to info@roadscraft.com first; we can resolve most matters directly. Our customers in Türkiye may apply to the Consumer Arbitration Committees and Consumer Courts. Our customers in the EU may apply to the consumer bodies and courts of their own country. We have no mandatory arbitration clause and no class action waiver.

12. Personal data

We explain how we process your personal data in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. An order is governed by the terms in force at the time the order was placed.

14. Contact

Email: info@roadscraft.com · Phone: +90 553 889 01 09
Address: Gökalp Mahallesi, 36. Sokak No:21, Kat:5, Daire:9, Zeytinburnu, Istanbul, Türkiye