Limited Warranty
ROADS CRAFT Limited Warranty
Who it covers: The person who bought the jacket directly from us.
What it covers: For 2 years from delivery, every defect caused by our atelier or by the leather. Examples: faulty or opened stitching, a broken zip, button or metal hardware, a flaw in the leather, paint that cracks or lifts in normal use.
What it does not cover:
- wear and tear from normal use,
- incorrect care, accidents or misuse,
- alterations or repairs made by someone else,
- natural variations in leather texture, colour and hand painting.
What we do: We take back the jacket unconditionally. You choose one of the following options; we charge nothing for any of them:
- a full refund,
- free repair,
- replacement with a new one.
We cover the full cost of shipping both ways. We do the same if your order arrives damaged in transit.
How to make a claim: Write to info@roadscraft.com with your order number, a short description of the problem and photographs, or call +90 553 889 01 09. We will send you the shipping details. We kindly ask you to report the problem as soon as possible, ideally within 14 days of noticing it. This is a request, not a deadline that removes your rights.
Your statutory rights: This warranty is given in addition to your statutory rights; it does not limit or replace them.
- In the EU, the seller's liability for lack of conformity lasts at least 2 years from delivery (Directive 2019/771/EU).
- In Türkiye, Law No. 6502 gives you the rights to terminate the contract, a price reduction, free repair and replacement for 2 years.
- In the United States: This warranty does not limit the duration of any implied warranties. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.